Terms of service

Terms & Conditions For Rentals:

By renting our product you agree to these terms and conditions:

Disclaimer: By renting our floral arrangements you understand that though some of these flowers look real, and are named after real flowers, some of them are in fact artificial, and therefore only resemble the real flower for which it is named after, or referred to.

Payments: We offer 2 payment options: All the payment is due up front or through a payment third party from our website that allows you to split up payments.

All rental orders include a non-refundable retainer of 25% of the total cost of the rental item. Ie, if you are renting a $1000 arch, $250 of that amount is considered a non-refundable retainer. 

At the time of the initial retainer, adjustments can still be made to the invoice. Large additions and subtractions are accepted up until the balance is paid in full. There is a guaranteed minimum payment of 85% of the original proposal. Any liability on the part of Taylor Alyse Floral Co, LLC is limited to the full refund of monies paid minus the retainer fee. Due to fluctuating flower prices, price increases may occur and will be passed onto the customer if their rental includes fresh flowers. The customer will be notified as soon as Taylor Alyse Floral Co, LLC is made aware of these increases. Taylor Alyse Floral Co, LLC will send the customer an invoice for the additional cost, to be paid within 30 days of the event.

Price is for 1 setup/location only. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else. If you need any item moved from the ceremony, to the reception, or anywhere else an additional moving and setup fee will be required. Our arches, arbors, pillars, and backdrops are very large and do not fit through normal doorways. Some of them have to be disassembled, which will require our movers and/or florist to remove the florals, disassemble the item, transport it to the new location, then reassemble, and re-apply the florals. We require our own team to move any items unless approved from us prior to the event. This is due to insurance, which will not cover anyone outside out team or an industry professional to handle our items.

All orders include delivery within 20 miles of our studio, setup, and pickup, with a pickup time of no later than 9:00 PM. Pickups past 9pm will incur an additional fee. The delivery cost for orders outside of 20 miles is typically $4.00 per additional mile, but will be determined based off of location and whether or not it involves setup from our movers and/or florist. Please email us and we can give you a quote for this price based off these two factors.

Any pickups past 9PM are subject to a late night pickup fee, which is outlined here. 9:30PM charge of $50. 10PM charge of of $100. 10:30pm charge of $150. 11PM charge of $200. 11:30pm charge of $250. 12AM charge of $300.

Product Handling: No rentals can be left outside overnight, including the altars, arches, pillars, or backdrops of any kind, as well as all floral arrangements. The arches cannot be in the rain as it will ruin the flowers. If there is rain coming and the arch is outside we will come get the arch early.

No one is allowed to transport, take-down, or move our product without prior written approval. Violations to this policy that result in damage to the rental will be charged to your card at twice the cost of damage, up to twice the total replacement cost of the rental item, to compensate for product needed and additional time required to fix or replace the damaged area or item.

Any damage incurred to our product beyond natural wear while renting will be charged to your card at twice the cost of the damage, up to twice the total replacement cost of the rental item, to compensate for product needed and additional time required to fix or replace the damaged area or item. If an item is not returned within the rental agreement period of time, you will be charged twice the replacement cost of the item, and then will be allowed to keep the item. 

Your credit card information is safely stored and will be deleted once the items are returned.

Any Florals or décor for the wedding/event not provided by Taylor Alyse Floral Co, LLC is not be guaranteed by Taylor Alyse Floral Co, LLC even in cases where Taylor Alyse Floral Co, LLC's items are integrated. In such cases, any alterations deemed necessary will be made to preserve consistency and Taylor Alyse Floral Co, LLC will be blameless.

Venue and Location Limitations: Please be sure to check with your venue to confirm our rentals will fit in the desired space.

Taylor Alyse Floral Co, LLC is limited by the rules and guidelines of the location(s) and site management. Negotiation with the officials for moderation of guidelines is the responsibility of The Customer; Taylor Alyse Floral Co, LLC will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to Taylor Alyse Floral Co, LLC.

Cancellation Policy of Rental Products: If you need to cancel with more than 90 days before your reservation date:

• Please email us (TaylorAlyseFloral@gmail.com) with your name, reservation date, and reservation item(s) explaining that you need to cancel. 
• We will refund your original payment method, minus your 25% retainer and any payment processing fees that we incurred.

Cancellations made within 90 days of your date will not refunded, as most bookings for our products are made more than 90 days in advanced, so we likely will not be able to rent out those products for your day, which would result in a loss to our business.

Taylor Alyse Floral Co, LLC reserves the right to cancel this contract if at any time Taylor Alyse Floral Co, LLC feels that the obligations cannot be met. Taylor Alyse Floral Co, LLC will credit the amount paid, minus any actual costs incurred up to that point back to your original payment method.

Venue Change Policy: We are happy to accomodate venue changes. If you need to change the venue on your reservation, please email us (TaylorAlyseFloral@gmail.com) ASAP with your name, reservation date, reservation item(s). Please also include the new venue Name, Address, and Contact information. 

If your new venue is outside of our normal radius, you will receive an additional travel fee based on your new venue's location.

If your previous venue was outside of our 20 mile radius, but your new venue is inside the radius, we will happily refund any travel fees previously charged, minus any payment processing fees we incurred.  

Date Change Policy: We are happy to accomodate date changes that are made more than 90 days prior to your current reservation date, as long as the product(s) have not already been reserved by someone else your new date. If you need to change the date on your reservation, please email us (TaylorAlyseFloral@gmail.com) ASAP with your name, current reservation date, reservation item(s), and new requested date.

If the product you initially reserved is booked by someone else, but we have other products of equal value available, we will happily offer those to you in an even exchange. If you do not want to rent the substitute items, our normal cancellation policy will apply. 

We are unfortunately unable to accomodate date changes within 90 days of your original booked date.

Arbitration: Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The arbitration hearing shall take place in Edmond, Oklahoma before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.