Refund policy

Cancellation Policy of Rental Products: If you need to cancel with more than 90 days before your reservation date:

• Please email us (TaylorAlyseFloral@gmail.com) with your name, reservation date, and reservation item(s) explaining that you need to cancel. 
• We will refund your original payment method, minus your 25% retainer and any payment processing fees that we incurred.

Cancellations made within 90 days of your date will not refunded, as most bookings for our products are made more than 90 days in advanced, so we likely will not be able to rent out those products for your day, which would result in a loss to our business.

Taylor Alyse Floral Co, LLC reserves the right to cancel this contract if at any time Taylor Alyse Floral Co, LLC feels that the obligations cannot be met. Taylor Alyse Floral Co, LLC will credit the amount paid, minus any actual costs incurred up to that point back to your original payment method.

Venue Change Policy: We are happy to accomodate venue changes. If you need to change the venue on your reservation, please email us (TaylorAlyseFloral@gmail.com) ASAP with your name, reservation date, reservation item(s). Please also include the new venue Name, Address, and Contact information. 

If your new venue is outside of our normal radius, you will receive an additional travel fee based on your new venue's location.

If your previous venue was outside of our 20 mile radius, but your new venue is inside the radius, we will happily refund any travel fees previously charged, minus any payment processing fees we incurred.  

Date Change Policy: We are happy to accomodate date changes that are made more than 90 days prior to your current reservation date, as long as the product(s) have not already been reserved by someone else your new date. If you need to change the date on your reservation, please email us (TaylorAlyseFloral@gmail.com) ASAP with your name, current reservation date, reservation item(s), and new requested date.

If the product you initially reserved is booked by someone else, but we have other products of equal value available, we will happily offer those to you in an even exchange. If you do not want to rent the substitute items, our normal cancellation policy will apply. 

We are unfortunately unable to accomodate date changes within 90 days of your original booked date.